REQUIREMENTS

Requirements

• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Studies / Administration / Management or equivalent.
• Required language(s): Bahasa Malaysia, English, Mandarin
• At least 1 Year(s) of working experience in the related field is required for this position.
• Computer literate and able to operate Microsoft Office.
• Preferably Junior Executive specialized in Customer Service or equivalent.
• Fresh graduates are encouraged to apply. 

RESPONSIBILITIES

Responsibilities 

• To support team and coordinating sales-related activities within the company.
• Play an important part in maintaining good customer relationships by acting as an extension of the field service force. 
• Provide excellent organizational, administrative and communication skills, together with an ability to deliver high standards of customer service.
• To help technicians improve their productivity and spend more time at field, provide a variety of support services and contribution on achieving sales target to customer. 
• Process orders from customer. 
• Sort out order, maintenance and repair schedule.
• Assist in conducting customer satisfaction surveys and responsible for handling all complaints from Customers, co-ordinate with other relevant departments to investigate customer complaints and take corrective action to solve the problems. 
• Monitoring company inventory stocks in warehouse.
• Liaising with customers and follow up on orders issued.
• Filing and keep tracking of documents.
• Prepare daily report / job list to manager.